Dear user:

Our organization needs to provide quality services that meet our management policies, ensuring our objectives' transparent and effective fulfillment.

To improve our services and procedures, we have designed the MANUAL FOR HANDLING REQUESTS, COMPLAINTS, and CLAIMS that includes policies and procedures for their management. This manual is publicly available to all our stakeholders and intended users.

Through our website, you can register your requests, complaints, claims, or suggestions about our competence issues. Likewise, you can consult information related to our organizational management.

To provide you with a better service, we offer you the following communication channels:


Telephone: (57+1) 320 4594

Email: [email protected]

Please fill the form you find below